COVID-19 UPDATE

Isuzu Utes New Zealand COVID-19 Updates

As a 100% New Zealand owned company, we are local, so like you, our business and our people are feeling the impact too. We’re here to support you and our Kiwi communities. We got through this together last time, and we can do it again! 

To help support Good Bastards up and down the country in a safe way, we have a bunch of processes and guidelines in place that are in line with Ministry of Health’s guidelines. You'll see below an overview of what services are available at each level. 

Level 4

  • Our dealerships are not open, except for vehicle repairs for essential workers
  • If you are an essential worker and require a repair, please book in by contacting us on 0800 ISUZU NZ (478 986). Our team will use approved Personal Protective Equipment (PPE) when working on your vehicle.
  • You can still book in for a service or test drive, however, these will happen when we drop down alert levels.
  • Online vehicle and accessories orders can be placed, however these cannot be dispatched until we drop down alert levels. 

Level 3

  • Our dealerships are not fully open for browsing our range and customers are not able to enter the buildings.
  • Contactless services, repairs, and test drives are available. We ask that you please book in for these. Services can be booked here, test drives can be booked here or you can call our team on 0800 ISUZU NZ (478 986)Our team will use approved Personal Protective Equipment (PPE) when working on your vehicle.
  • Online vehicle and accessories orders can be placed and processed as usual.

Level 2

  • Our dealerships are open with appropriate safety checks in place - this includes our public-facing team wearing masks. Please ensure you also wear a mask and scan in when visiting our dealerships.
  • Contactless services, repairs, and test drives are still available. We ask that you please book in for these. Services can be booked here, test drives can be booked here or you can call our team on 0800 ISUZU NZ (478 986)Our team will use approved Personal Protective Equipment (PPE) when working on your vehicle.
  • Online vehicle and accessories orders can be placed and processed as usual.

Level 1

  • Our dealerships are open as per usual! Be a Good Bastard and remember to scan in when you visit us. If you're not feeling well, stay home and check out our tough range online. Keen to secure one? You can place a refundable deposit here.
  • We'd love to show your our vehicle range and get you out for a test drive. Feel free to visit us, or book yourself in for a test drive here.
  • If you need a service, those can be booked here or you can call our team on 0800 ISUZU NZ (478 986) to get these sorted.
  • Online vehicle and accessories orders can be placed and processed as usual.

For your peace of mind and the safety of our teams, we have other guidelines in place at these times. These include:

  • PPE: Our teams will use approved Personal Protective Equipment (PPE) when working on your vehicle. The public-facing team in our dealerships will also be wearing face masks in adherence to the newly introduced mask mandate.
  • Contact Tracing: We will digitally collect contact details from all visitors in line with contact tracing guidelines & store that information in a centralised contact register
  • Stricter cleaning and sanitisation: All dealership and vehicle touchpoints will be thoroughly and regularly cleaned, we'll also be keeping cleaning logs of all vehicles repaired, serviced and/or test driven.
  • Social Distancing: Maintaining social distancing with our dealership teams when they’re at work.
  • Distribute Policies: Clearly documented & distributed policies and guidelines for staff to adhere to. You will also see some of these at our dealerships.

ISUZU ONLINE STORE

You can buy tonnes of stuff online nowadays, so why not place a deposit on a brand new Isuzu D-Max or MU-X? Or if you already have one, you can shop for some accessories to really make it yours.

Shop now via our e-commerce store.

ISUZU VEHICLE STORE

ISUZU ACCESSORY STORE

We’re here to help:

Our Isuzu Utes Customer Service team are available to assist you as always. The team have reduced hours at the moment, but are available from 8.30am-5pm, 7 days a week via:

  • Free phone 0800 ISUZU NZ (478 986) 
  • Drop us a message on our contact us page
  • Or, chat to us through our web chat 

Thanks for being a Good Bastard.